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Experimentation & OptimisationYorkTest Allergy Testing

Ecommerce recovery

How I won back abandoned baskets and grew recovered sales 15%

Analysing landing pages, checkout and journeys, then building automated basket recovery.

Recovered conversions
+15%

Year on year

Recovery journeys
Automated

Always on

The challenge

Paid traffic was reaching checkout and leaving.

Every abandoned basket was a customer already paid for. Too many were walking away.

What mattered most

CROEmail automationUX testing

The strategy

Fix the leaks, then bring people back.

UX testing and automated journeys worked together.

  1. 01Analysed landing pages, checkout and customer journeys.
  2. 02Tested UX and messaging improvements.
  3. 03Built automated basket recovery journeys.
  4. 04Measured recovered revenue year on year.

The evidence

The numbers behind the result.

Graphs use the exact figures from the engagement. Where raw totals were not available, values are indexed to a starting point of 100.

Basket recovery

Year on year

Recovered conversions+15%

Change against the starting position. Reductions shown in green are improvements.

The outcome

Revenue recovered from customers already won.

Basket abandonment recovery conversions grew 15% year on year.

AutomatedRecovery journeys

Capabilities demonstrated

CROEmail automationUX testing

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John Iliopoulos, founder of PPC Supreme

A personal point of view

What I’m seeing, testing and learning in PPC right now.

I’m John Iliopoulos, a PPC and growth marketer with over 10 years in the industry. PPC Supreme is where I share my take on what’s changing, experiments I’m running, things that genuinely work and the lessons behind the results.

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