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Leadership & StrategyPharmacy2U

Partner management

How I kept strategy in house while managing specialist agencies

Setting commercial briefs and validating agency recommendations against CRM outcomes.

Acquisition environment
£1.2m

Managed

Partners managed
Multiple

Agencies and tech

The challenge

Agencies were setting the agenda.

Recommendations were accepted without being checked against real business results.

What mattered most

Agency managementCommercial briefingGovernance

The strategy

Strategy stays in house.

Partners executed against clear commercial briefs.

  1. 01Managed specialist agencies and technology partners.
  2. 02Set commercial briefs and expectations.
  3. 03Challenged recommendations against internal performance data.
  4. 04Validated agency claims against CRM outcomes.

The outcome

Partners accountable to real results.

Every agency recommendation was independently validated against CRM outcomes across a £1.2m acquisition environment.

MultiplePartners managed

Capabilities demonstrated

Agency managementCommercial briefingGovernance

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John Iliopoulos, founder of PPC Supreme

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